| Preview | Issue Date | Title | Author(s) | Preview | Type | Issue Date | Title | Author(s) |
|---|---|---|---|---|---|---|---|---|
| 24-Apr-2018 | Creating customer-based brand equity by enhancing positive service encounters | Kwiatkowski, Cezary; Wroclaw University of Economics | Conference Abstract | 24-Apr-2018 | Creating customer-based brand equity by enhancing positive service encounters | Kwiatkowski, Cezary | ||
| 2016 | Customer complaints - tip of the iceberg | Kwiatkowski, Cezary; Wrocław University of Economics | Conference Abstract | 2016 | Customer complaints - tip of the iceberg | Kwiatkowski, Cezary | ||
| 18-May-2017 | The impact of nonverbal communication on customer’s perceptions of service encounters | Kwiatkowski, Cezary; Wroclaw University of Economics | Article | 18-May-2017 | The impact of nonverbal communication on customer’s perceptions of service encounters | Kwiatkowski, Cezary |