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  1. Електронний науковий архів Науково-технічної бібліотеки Національного університету "Львівська політехніка"
  2. Електронний архів Науково-технічної бібліотеки
  3. Вісники та науково-технічні збірники, журнали
  4. Economics, Entrepreneurship, Management
  5. Economics, Entrepreneurship, Management. – 2017. – Vol. 4, No. 1

putin IS MURDERER

Please use this identifier to cite or link to this item: https://oldena.lpnu.ua/handle/ntb/41318
Title: Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening
Authors: Kosar, N.
Kuzo, N.
Affiliation: Lviv Polytechnic National University
Bibliographic description (Ukraine): Kosar N. Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening / N. Kosar, N. Kuzo // Economics, Entrepreneurship, Management. — Lviv : Lviv Politechnic Publishing House, 2017. — Vol 4. — No 1. — P. 33–40.
Bibliographic description (International): Kosar N. Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening / N. Kosar, N. Kuzo // Economics, Entrepreneurship, Management. — Lviv : Lviv Politechnic Publishing House, 2017. — Vol 4. — No 1. — P. 33–40.
Is part of: Economics, Entrepreneurship, Management, 1 (4), 2017
Issue: 1
Issue Date: 20-Jan-2017
Publisher: Lviv Politechnic Publishing House
Place of the edition/event: Lviv
UDC: 339.137.22
654.072
Keywords: mobile communication
market of services
mobile connections
customer service centers
level of service
Number of pages: 8
Page range: 33-40
Start page: 33
End page: 40
Abstract: It has been established that despite the global trends, in Ukraine, the number of subscribers to services of mobile operators reduced. In order to strengthen the competitive position of mobile operators it is proposed to increase the level of the services provided in customer service centers, based on the evaluation of their current level. The research proved that special attention should be given firstly to the reduction of the waiting time of customers, to the increase of the speed of service provision as well as professionalism of the employees, providing consultation services.
URI: https://ena.lpnu.ua/handle/ntb/41318
ISSN: 2312-3435
Copyright owner: © Національний університет "Львівська політехніка", 2017
URL for reference material: http://www.rusnauka.com/34_
http://www.economy.nayka.com.ua/
http://knukim.edu.ua/wp-content/uploads/2016/06/111.pdf
http://internetua.com/yak-zvyazok-5G-zm-nit-sv-t
http://ipress.ua/news/v_ukraini_menshe_anizh_za_try_roky_zyavytsya_5g_190677.html
https://www.linkedin.com/pulse/evolution-mobilecommunication-from-1g-4g-5g-6g-7g-pmp-cfps
http://portaltele.com.ua/news/technology/shirokosmugovi-sistemibezdrotovogo.html
http://cikavosti.com/do-2019-rokuproniknennya-mobilnogo-zv-yazku-v-sviti-dosyagne-125
http://visnyk.lutsk.ua/news/ukraine/24184
http://www.tc.ua/news/ukraintsyi-postepenno-otkazyivayutsya-otlishnih-sim-kart
http://www.ukrstat.gov.ua
References (Ukraine): 1. Yurij, Yu. M. (2010). Rol' ta znachennia sfery posluh v ekonomitsi derzhavy [The role and importance of the service sector in the economy]. Retrieved from http://www.rusnauka.com/34_ NIEK_2010/Economics/75523.doc.htm. [in Ukrainian].
2. Chukhraj, N. I. (2006). Lohistychne obsluhovuvannia [Logistics service]. Lviv: NU “Lvivska politekhnika”. [in Ukrainian].
3. Lahuta, Ya. M. & Koval'chuk, O. A. (2015). Improving the customer service company. Visnyk ZhDTU “Ekonomichni nauky”. [Bulletin ZSTU “Economics”], 4(74), 130–138. [in Ukrainian].
4. Nezveschuk-Kohut, T.S. (2015). Problemy ta napriamy pidvyschennia efektyvnosti upravlinnia iakistiu obsluhovuvannia na turystychnykh pidpryiemstvakh [Рroblems and efficiency rise trends of quality management services at tourism sector enterprises]. Efektyvna ekonomika [Effective economy], 4. Retrieved from http://www.economy.nayka.com.ua/ ?op=1&z=3995 [in Ukrainian].
5. Kozlovs'kyj, Ye. V. (2014). Kul'tura obsluhovuvannia ta zakhyst prav spozhyvachiv u sferi turyzmu [Culture of service and consumer protection in the tourism sector]. Pytannia kul'turolohii: Zbirnyk naukovykh prats' Kyivs'koho natsional'noho universytetu kul'tury i mystetstv. [Issues of Cultural Studies: Proceedings of the Kyiv National University of Culture and Arts], 30. Retrieved from http://knukim.edu.ua/wp-content/uploads/2016/06/111.pdf. [in Ukrainian].
6. Biloshapka, V. S. & Korchan, A. V. (2013). Bazovi osnovy protsesu rozrobky i vprovadzhennia standartiv iakosti obsluhovuvannia kliientiv banku [The basic foundations of developing and implementing quality standards for customer service bank]. Stratehiia rozvytku Ukrainy. Ekonomika, sotsiolohiia, pravo. [Strategy of Ukraine. Economics, sociology, law], 2. Retrieved from jrnl.nau.edu.ua/ index.php/SR/article/download/6217/6936. [in Ukrainian].
7. Kubiv, S. I., Krykavskyj, Ye. V. & Kosar, N. S.(2006). Marketynhova kontseptsiia formuvannia pryvablyvosti komertsijnoho banku [Marketing concept formation attractiveness of commercial banks]. Lviv: NU “Lvivska politekhnika”. [in Ukrainian].
8. Yaremenko, S. S. (2015). Researching of the competitiveness of mobile communications. Yevropejs'kyj vektor ekonomichnoho rozvytku [The European vector of economic development], 1(18),227–235. [in Ukrainian].
9. Hranaturov, V. M., Lytovchenko, I. V. & Korablinova, I. A. (2013). Upravlinnia konkurentospromozhnistiu operatora telekomunikatsij [Management of competitive telecommunications operator]. Kyiv: Kafedra. [in Ukrainian].
10. Priamukhina, N. V. (2013). Place of communications services in the financial market of Ukraine. Innovatsijna ekonomika.. [Innovative Economy], 2 (40), 204–209. [in Ukrainian].
11. Mamchyn, R. O., Isakovych, I. I. & Markhevka, I. I.(2012). Features of the development of the mobile market in Ukraine. IX Mizhnarodna naukovopraktychna konferentsiia “Marketynh ta lohistyka v systemi menedzhmentu”. [Abstracts of Papers: Ninth International Scientific Conference “Marketing and logistics management system"].(pp. 267–269). Lviv: NU “Lvivska politekhnika”. [in Ukrainian].
12. Yak zv'iazok 5G zminyt' svit [How do connection 5G will change the world]. internetua.com. Retrieved from http://internetua.com/yak-zvyazok-5G-zm-nit-sv-t. [in Ukrainian].
13. V Ukraini do 2020 roku z'iavyt'sia mobil'nyj zv'iazok 5G [Mobile communication 5G will be in Ukraine in 2020]. ipress.ua. Retrieved fromhttp://ipress.ua/news/v_ukraini_menshe_anizh_za_try_roky_zyavytsya_5g_190677.html. [in Ukrainian].
14. Evolution of Mobile Communication from 1(G) to4G, 5G, 6G, 7G … linkedin.com. Retrieved from https://www.linkedin.com/pulse/evolution-mobilecommunication-from-1g-4g-5g-6g-7g-pmp-cfps
15. Shyrokosmuhovi systemy bezdrotovoho dostupu: vid tekhniky do ekonomiky [Broadband wireless access systems from engineering to economics]. portaltele.com.ua. Retrieved from http://portaltele.com.ua/news/technology/shirokosmugovi-sistemibezdrotovogo.html. [in Ukrainian].
16. Do 2019 roku pronyknennia mobil'noho zv'iazku v sviti dosiahne 125 % [Мobile penetration worldwide will reach 125 %in 2019]. cikavosti.com.Retrieved from http://cikavosti.com/do-2019-rokuproniknennya-mobilnogo-zv-yazku-v-sviti-dosyagne-125. [in Ukrainian].
17. Kil'kist' abonentiv mobil'noho zv'iazku rizkozmenshylasia [The number of mobile subscribershas decreased dramatically]. visnyk.lutsk.ua.Retrieved from http://visnyk.lutsk.ua/news/ukraine/24184. [in Ukrainian].
18. Ukrayntsy postepenno otkazyvaiutsia ot lyshnykh SIM-kart [Gradually ukrainians refuse from extraSIM-cards]. tc.ua. Retrieved from http://www.tc.ua/news/ukraintsyi-postepenno-otkazyivayutsya-otlishnih-sim-kart. [in Ukrainian].
19. Informatsijne suspil'stvo [Information society].ukrstat.gov.ua. Retrieved from http://www.ukrstat.gov.ua. [in Ukrainian].
20. Illiashenko, S. M. (2005). Marketynhova tovarna polityka [Marketing product policy]. Sumy: VTD Universytets'ka knyha [in Ukrainian].
21. Holubkov, E. P. (2000). Marketynhovye yssledovanyia: teoryia, metodolohyia y praktyka [Market Research: theory, methodology, practice]. Moscow: “Fynpress”. [in Russian].
22. Krykavskyj, Ye. V., Kosar, N. S., Mnykh, O. B. & Soroka, O. A. (2004). Marketynhovi doslidzhennia [Market Research]. Lviv: NU “Lvivska politekhnika", “Intelekt-Zakhid”. [in Ukrainian].
References (International): 1. Yurij, Yu. M. (2010). Rol' ta znachennia sfery posluh v ekonomitsi derzhavy [The role and importance of the service sector in the economy]. Retrieved from http://www.rusnauka.com/34_ NIEK_2010/Economics/75523.doc.htm. [in Ukrainian].
2. Chukhraj, N. I. (2006). Lohistychne obsluhovuvannia [Logistics service]. Lviv: NU "Lvivska politekhnika". [in Ukrainian].
3. Lahuta, Ya. M. & Koval'chuk, O. A. (2015). Improving the customer service company. Visnyk ZhDTU "Ekonomichni nauky". [Bulletin ZSTU "Economics"], 4(74), 130–138. [in Ukrainian].
4. Nezveschuk-Kohut, T.S. (2015). Problemy ta napriamy pidvyschennia efektyvnosti upravlinnia iakistiu obsluhovuvannia na turystychnykh pidpryiemstvakh [Rroblems and efficiency rise trends of quality management services at tourism sector enterprises]. Efektyvna ekonomika [Effective economy], 4. Retrieved from http://www.economy.nayka.com.ua/ ?op=1&z=3995 [in Ukrainian].
5. Kozlovs'kyj, Ye. V. (2014). Kul'tura obsluhovuvannia ta zakhyst prav spozhyvachiv u sferi turyzmu [Culture of service and consumer protection in the tourism sector]. Pytannia kul'turolohii: Zbirnyk naukovykh prats' Kyivs'koho natsional'noho universytetu kul'tury i mystetstv. [Issues of Cultural Studies: Proceedings of the Kyiv National University of Culture and Arts], 30. Retrieved from http://knukim.edu.ua/wp-content/uploads/2016/06/111.pdf. [in Ukrainian].
6. Biloshapka, V. S. & Korchan, A. V. (2013). Bazovi osnovy protsesu rozrobky i vprovadzhennia standartiv iakosti obsluhovuvannia kliientiv banku [The basic foundations of developing and implementing quality standards for customer service bank]. Stratehiia rozvytku Ukrainy. Ekonomika, sotsiolohiia, pravo. [Strategy of Ukraine. Economics, sociology, law], 2. Retrieved from jrnl.nau.edu.ua/ index.php/SR/article/download/6217/6936. [in Ukrainian].
7. Kubiv, S. I., Krykavskyj, Ye. V. & Kosar, N. S.(2006). Marketynhova kontseptsiia formuvannia pryvablyvosti komertsijnoho banku [Marketing concept formation attractiveness of commercial banks]. Lviv: NU "Lvivska politekhnika". [in Ukrainian].
8. Yaremenko, S. S. (2015). Researching of the competitiveness of mobile communications. Yevropejs'kyj vektor ekonomichnoho rozvytku [The European vector of economic development], 1(18),227–235. [in Ukrainian].
9. Hranaturov, V. M., Lytovchenko, I. V. & Korablinova, I. A. (2013). Upravlinnia konkurentospromozhnistiu operatora telekomunikatsij [Management of competitive telecommunications operator]. Kyiv: Kafedra. [in Ukrainian].
10. Priamukhina, N. V. (2013). Place of communications services in the financial market of Ukraine. Innovatsijna ekonomika.. [Innovative Economy], 2 (40), 204–209. [in Ukrainian].
11. Mamchyn, R. O., Isakovych, I. I. & Markhevka, I. I.(2012). Features of the development of the mobile market in Ukraine. IX Mizhnarodna naukovopraktychna konferentsiia "Marketynh ta lohistyka v systemi menedzhmentu". [Abstracts of Papers: Ninth International Scientific Conference "Marketing and logistics management system"].(pp. 267–269). Lviv: NU "Lvivska politekhnika". [in Ukrainian].
12. Yak zv'iazok 5G zminyt' svit [How do connection 5G will change the world]. internetua.com. Retrieved from http://internetua.com/yak-zvyazok-5G-zm-nit-sv-t. [in Ukrainian].
13. V Ukraini do 2020 roku z'iavyt'sia mobil'nyj zv'iazok 5G [Mobile communication 5G will be in Ukraine in 2020]. ipress.ua. Retrieved fromhttp://ipress.ua/news/v_ukraini_menshe_anizh_za_try_roky_zyavytsya_5g_190677.html. [in Ukrainian].
14. Evolution of Mobile Communication from 1(G) to4G, 5G, 6G, 7G … linkedin.com. Retrieved from https://www.linkedin.com/pulse/evolution-mobilecommunication-from-1g-4g-5g-6g-7g-pmp-cfps
15. Shyrokosmuhovi systemy bezdrotovoho dostupu: vid tekhniky do ekonomiky [Broadband wireless access systems from engineering to economics]. portaltele.com.ua. Retrieved from http://portaltele.com.ua/news/technology/shirokosmugovi-sistemibezdrotovogo.html. [in Ukrainian].
16. Do 2019 roku pronyknennia mobil'noho zv'iazku v sviti dosiahne 125 % [Mobile penetration worldwide will reach 125 %in 2019]. cikavosti.com.Retrieved from http://cikavosti.com/do-2019-rokuproniknennya-mobilnogo-zv-yazku-v-sviti-dosyagne-125. [in Ukrainian].
17. Kil'kist' abonentiv mobil'noho zv'iazku rizkozmenshylasia [The number of mobile subscribershas decreased dramatically]. visnyk.lutsk.ua.Retrieved from http://visnyk.lutsk.ua/news/ukraine/24184. [in Ukrainian].
18. Ukrayntsy postepenno otkazyvaiutsia ot lyshnykh SIM-kart [Gradually ukrainians refuse from extraSIM-cards]. tc.ua. Retrieved from http://www.tc.ua/news/ukraintsyi-postepenno-otkazyivayutsya-otlishnih-sim-kart. [in Ukrainian].
19. Informatsijne suspil'stvo [Information society].ukrstat.gov.ua. Retrieved from http://www.ukrstat.gov.ua. [in Ukrainian].
20. Illiashenko, S. M. (2005). Marketynhova tovarna polityka [Marketing product policy]. Sumy: VTD Universytets'ka knyha [in Ukrainian].
21. Holubkov, E. P. (2000). Marketynhovye yssledovanyia: teoryia, metodolohyia y praktyka [Market Research: theory, methodology, practice]. Moscow: "Fynpress". [in Russian].
22. Krykavskyj, Ye. V., Kosar, N. S., Mnykh, O. B. & Soroka, O. A. (2004). Marketynhovi doslidzhennia [Market Research]. Lviv: NU "Lvivska politekhnika", "Intelekt-Zakhid". [in Ukrainian].
Content type: Article
Appears in Collections:Economics, Entrepreneurship, Management. – 2017. – Vol. 4, No. 1

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