https://oldena.lpnu.ua/handle/ntb/40425| Title: | Local government websites: making citizens be customers |
| Authors: | Baiko, Lesia Khymytsia, Nataliia |
| Affiliation: | Lviv Polytechnic National University |
| Bibliographic description (Ukraine): | Baiko L. Local government websites: making citizens be customers / Lesia Baiko, Nataliia Khymytsia // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 368–369. — (7th International academic conference «Humanities and social sciences 2017” (HSS-2017)). |
| Bibliographic description (International): | Baiko L. Local government websites: making citizens be customers / Lesia Baiko, Nataliia Khymytsia // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 368–369. — (7th International academic conference «Humanities and social sciences 2017” (HSS-2017)). |
| Is part of: | Litteris et Artibus : матеріали, 2017 Litteris et Artibus : proceedings, 2017 |
| Conference/Event: | 7th International youth science forum «Litteris et Artibus» |
| Journal/Collection: | Litteris et Artibus : матеріали |
| Issue Date: | 23-Dec-2017 |
| Publisher: | Видавництво Львівської політехніки Lviv Polytechnic Publishing House |
| Place of the edition/event: | Львів Lviv |
| Temporal Coverage: | 23–25 листопада 2017 року 23–25 November, 2017 |
| Keywords: | local authorities governmet electronic communication citizens public services electronic participation website |
| Number of pages: | 2 |
| Page range: | 368-369 |
| Start page: | 368 |
| End page: | 369 |
| Abstract: | In this article we will discuss the way electronic communication between local authorities and citizens influences on level of trust and quality of public services. |
| URI: | https://ena.lpnu.ua/handle/ntb/40425 |
| ISBN: | 978-966-941-108-2 |
| Copyright owner: | © Національний університет “Львівська політехніка”, 2017 |
| URL for reference material: | http://nc.gov.ua/news/index.php?ID=1577 http://unpan3.un.org/egovkb/Portals/egovkb/ http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2016-Survey/EGov_Complete_Survey-2016.pdf |
| References (Ukraine): | [1] M. Lips, “Designing electronic government around the world. policy developments in the USA, Singapore, and Australia. In Designing e-government : on the crossroads of technological innovation and institutional change” – edited by C. E. J. Prins. Hague ; Boston: Kluwer Law International, 2011 – 286 p. [2] N. Pippa, “Digital divide? : civic engagement, information poverty, and the Internet worldwide”, 2009. – Communication, society, and politics. Cambridge, U.K.: Cambridge University Press.- 186 p. [3] N. Khymytsia, “Information activities in public administration and governance: teach. manual” / Nataliia Khymytsia – Lviv: Lviv Polytechnic National University, 2014. – 160 p. – (Series "Documentation and information"). [4] Khymytsia N., Derkachova T. “Government electronic services : the experience of implementation in Ukraine” / N. Khymytsia, T. Derkachova // Thematerials of the 6 th International Scientific Conference on the theme “Information, Communication, Society”: May 18-20, 2017. – Lviv: Lviv Politechnic Publisher, 2017. – P. 275- 277. [5] 100 cities – a step forward. Monitoring implementation of the tools of e-governance, as a basis for the provision of administrative services in electronic form [Electronic resource]; for. ZAG. Ed. S. Kusplak, A. Serenok. - Vinniza: Ancient regional development agency, 2014. – 86 – Access mode: http://nc.gov.ua/news/index.php?ID=1577 [6] United Nations E-government Survey 2014 E-Government for the Future WeWant, United Nations, New York, 2014, the United Nations Public Administration Country Studies United Nations [Electronic resource]. – Access mode: http://unpan3.un.org/egovkb/Portals/egovkb/ Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf; [7] Status and prospects of develooment of E-Government and admin services in the 100 largest cities of Ukraine [Electronic resource] – 2016 Access mode: http:// pard.org.ua/sistemu_elektronnogo_dokumentoobgu_vik oristovuyut_ 47_velikih.html. [8] United Nations E-government Survey 2016 EGovernment for the Future We Want, United Nations, New York, 2016, United Nations Public Administration Country Studies United Nations [Електронний ресурс]. – Access regime: http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2016-Survey/EGov_Complete_Survey-2016.pdf ; |
| References (International): | [1] M. Lips, "Designing electronic government around the world. policy developments in the USA, Singapore, and Australia. In Designing e-government : on the crossroads of technological innovation and institutional change" – edited by C. E. J. Prins. Hague ; Boston: Kluwer Law International, 2011 – 286 p. [2] N. Pippa, "Digital divide? : civic engagement, information poverty, and the Internet worldwide", 2009, Communication, society, and politics. Cambridge, U.K., Cambridge University Press, 186 p. [3] N. Khymytsia, "Information activities in public administration and governance: teach. manual", Nataliia Khymytsia – Lviv: Lviv Polytechnic National University, 2014, 160 p, (Series "Documentation and information"). [4] Khymytsia N., Derkachova T. "Government electronic services : the experience of implementation in Ukraine", N. Khymytsia, T. Derkachova, Thematerials of the 6 th International Scientific Conference on the theme "Information, Communication, Society": May 18-20, 2017, Lviv: Lviv Politechnic Publisher, 2017, P. 275- 277. [5] 100 cities – a step forward. Monitoring implementation of the tools of e-governance, as a basis for the provision of administrative services in electronic form [Electronic resource]; for. ZAG. Ed. S. Kusplak, A. Serenok, Vinniza: Ancient regional development agency, 2014, 86 – Access mode: http://nc.gov.ua/news/index.php?ID=1577 [6] United Nations E-government Survey 2014 E-Government for the Future WeWant, United Nations, New York, 2014, the United Nations Public Administration Country Studies United Nations [Electronic resource], Access mode: http://unpan3.un.org/egovkb/Portals/egovkb/ Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf; [7] Status and prospects of develooment of E-Government and admin services in the 100 largest cities of Ukraine [Electronic resource] – 2016 Access mode: http:// pard.org.ua/sistemu_elektronnogo_dokumentoobgu_vik oristovuyut_ 47_velikih.html. [8] United Nations E-government Survey 2016 EGovernment for the Future We Want, United Nations, New York, 2016, United Nations Public Administration Country Studies United Nations [Electronic resource], Access regime: http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2016-Survey/EGov_Complete_Survey-2016.pdf ; |
| Content type: | Conference Abstract |
| Appears in Collections: | Litteris et Artibus. – 2017 р. |
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2017_Baiko_L-Local_government_websites_368-369.pdf | 132.77 kB | Adobe PDF | View/Open | |
| 2017_Baiko_L-Local_government_websites_368-369__COVER.png | 1.61 MB | image/png | View/Open |
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